Two-Factor Authentication, known as 2FA or Two-Factor Verification, is a security process that requires two different forms of identification to verify a user's identity and access resources. It adds an extra layer of security beyond just a password, making it harder for unauthorised individuals to access accounts.
When a Portal Administrator has turned on 2FA for the organisation, some users may need to have their 2FA reset for a number of reasons, like being logged out of their authenticator app, changing their login information, or being new to the organisation.
In these cases, you can reset the 2FA code for one or more users.
Simply select the users and then select the button "reset & send 2FA key"
Select CONFIRM to the message
You are resetting the 2FA code for this user
The user will receive an email
Are you sure?
The user will receive an email with reset instructions
To set up 2FA
Find your favourite authenticator app in the App Store or Google Play store. We prefer Google Authenticator but you can also use Microsoft Authenticator or Authy or others
Then use either of the following methods:
Quick Scan
Open your authenticator app (Google/Microsoft Authenticator, Authy, etc.)
Tap "Scan QR Code" and point your camera at the attached QR code
Manual Entry
Alternatively, you may enter this secret key manually:
Open your authenticator app (Google/Microsoft Authenticator, Authy, etc.)
Choose "Enter key manually."
Input the key when prompted
Understanding mycause Partner Dashboard 2FA