General FAQs
- What does a Bounced Email Status mean?
- How do I see all of my support requests?
- DOES MYCAUSE ADD A CREDIT CARD SURCHARGE?
- How to move a community fundraising page to an event/hub
- Understanding Two Factor Authentication (2FA)
- How do I create a Fundraising Page in our Charity HUB (Fundraising Website)
- What does 'Portfolio' mean in my Partner Dashboard
- When does our charity receive our Payout?
- How to edit your charity's details and branding
- Editing / re-issuing donation receipts
- Does mycause issue receipts to our donors?
- I have new staff members - Add or remove a user on your Charity Partner Dashboard.
- Connecting your database through integrations and webhooks
- How do we add / change the banking details linked to our charity account?
- See fundraising / donation activity and download reports
- I can’t see my organisation's details when I log in
- The difference between mycause and The My Cause Gift Fund
- What does a Bounced Email Status mean?
- How do I see all of my support requests?
- DOES MYCAUSE ADD A CREDIT CARD SURCHARGE?
- How to move a community fundraising page to an event/hub
- Understanding Two Factor Authentication (2FA)
- How do I create a Fundraising Page in our Charity HUB (Fundraising Website)
- What does 'Portfolio' mean in my Partner Dashboard
- When does our charity receive our Payout?
- How to edit your charity's details and branding
- Editing / re-issuing donation receipts
- Does mycause issue receipts to our donors?
- I have new staff members - Add or remove a user on your Charity Partner Dashboard.
- Connecting your database through integrations and webhooks
- How do we add / change the banking details linked to our charity account?
- See fundraising / donation activity and download reports
- I can’t see my organisation's details when I log in
- The difference between mycause and The My Cause Gift Fund